Sparrow on birch is a multifaceted company whose mission it is to enliven people and to enlighten them to the joy of being human. This has never been more important than NOW when businesses have had to adapt to changing consumer expectations, staffing challenges or who have had to overhaul their workforce altogether - moving to remote work and learning to stay connected even if they don't see each other or their customers face-to-face.
Every Business, Large and Small, Relies on People - Your Staff and Customers.
There exists a delicate balance between the two and if you can find it, success will be yours. A business MUST be able to satisfy both the customer AND the customer-facing staff long term. If not, you're at risk of losing them both eventually - and that's costly! Why deal with high turn-over of staff or clients? 'Churn and burn' should never be normal!
GET THEM TO INVEST IN EACH OTHER and the EFFECTS ARE POWERFUL!
Let our 25+ years of experience work for you! We will empower you and your team with the skills and tools necessary to reduce waste, increase customer satisfaction, build a loyal-to-you team, and grow your profit margin. We will help you foster strong relationships within your team and with your clients. Believe me, it's really NOT your product or service - it's YOU and YOUR TEAM that make it or break it!!
Let us help you create a ROCK STAR team for your business! And if you're lucky enough to already have one, we'll help you bring them to the next level!!
Melissa has over 25 years experience in the field of customer satisfaction and team building. Some of the highlights are maintaining an A+ Better Business Bureau rating for a large nationally recognized corporation for over a decade, earning them the coveted Torch Award for Ethics in Business. Developing strategies for large sales and customer service teams. Creating solutions for high intensity situations. Improving operations across interdisciplinary sectors. Creating collateral including contracts and outbound customer communication like emails, forms, talk tracks, voice prompts, messaging, and so much more.
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