Consultant Services
Training & Workshops
Consultant Services
We create customized solutions for your customer service needs from beginning to end.
Highly specialized in remote and call center environments.
Our award-winning methods will help you land clients, create meaningful relationships, and retain them for life.
Writing & Editing
Training & Workshops
Consultant Services
Skilled writing for personal and business needs.
From customer agreements and contracts, to email templates, advertising, and blogging; to business letters, resumes, and more.
We offer experienced and proven strategies that effectively communicate your message.
Training & Workshops
Training & Workshops
Training & Workshops
Personalized 1:1 or group training for business leaders & staff.
On-site or via Zoom
Topics Include:
Effective Communication
Call Center Management
Problem Resolution
Predictive Service Model
De-Escalation Methods
Best Practices for Getting the Most from Your CRM
Meet Melissa
Melissa is an expert problem solver and skilled communicator. Before becoming an independent consultant, she spent nearly 20 years as a crisis and solutions manager for a large corporation. She can deftly pivot from role of leader to being on the front line, allowing her to understand your business from multiple angles. Her holistic approach gets right to the root of problems so that she can solve them from the inside out.
She will partner with you like a good friend, seek to understand your challenges, and help you achieve your revenue and service goals.
Melissa can help you solve a one-off matter or completely redesign your current service model to perfectly reflect your company's mission. Through careful assessment and ongoing communication, you will have peace of mind knowing your business will be lifted up with careful hands and expert skill.
She serves with a glad heart and will forge ahead even in the toughest of circumstances. She hopes to inspire others to live fully and deeply, as Christ Jesus would have us do.
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